How can I advertise with The Local Project?
For all advertising enquires, please get in touch with us at advertise@thelocalproject.com.au
How do I get featured on The Local Project MarketPlace?
For all Marketplace enquires, please get in touch with us at marketplace@thelocalproject.com.au
How do I get featured on The Local Project?
For all project feature submissions, please get in touch with us at submissions@thelocalproject.com.au
How long will it take for my order to arrive?
- For all orders within Australia, 5 – 10 Business days from order received.
- For all international orders, 10 – 15 Business days from order received.
Please note, delivery estimates should be used as a general guide only. Items may be held longer than usual by Australian & Overseas customs authorities.
How can I change my postal address?
If you wish to change your address, please send an email to printenquiries@thelocalproject.com.au before the next issue is released or within 24 hours after the order was placed.
I’ve moved but I forgot to change my postal address, can I get a new magazine?
Unfortunately, The Local Project is unable to retrieve orders that have already been shipped out. We can however process returns or a new order for you at your own expense. You can change your postal address by sending an email through to printenquiries@thelocalproject.com.au ASAP.
I want to cancel my subscription, how do I do this?
Please email printenquiries@thelocalproject.com.au before the next renewal date, if the renewal date has already passed and a copy of the current issue has been sent we are unable cancel or refund the existing subscription until the next renewal cycle begins.
I haven’t received by order yet, what should I do?
If you have received a confirmation email, please ensure you check your spam or junk folders. Rest assured your delivery will be on its way and it should arrive within the estimated time listed above. The Local Project does its very best to ensure all orders are shipped and delivered within these estimated times, however, there are some variables that are out of our control. Please consider state or nation-wide postal delays if your order has not arrived on time.
Please contact us immediately via printenquiries@thelocalproject.com.au if you have not received your order within 30 days of placing an order. The Local Project is not responsible for refunds for lost or damaged stock after 30 days.
If your order has been shipped to a PO Box or an apartment block, please ensure you check your letter box for an Australia Post attempted delivery card, if there is no card, please contact Australia Post directly. If your parcel is not collected from the Australia Post within the specified time frame, The Local Project is not responsible for the cost of re-delivery.
How do I order older issues of the publication?
To see all new and old print issues that are still available for purchase, please visit our Issue Archive.
How do I order older issues of the publication?
Yes, reprints of Issues 01 to 08 will be available for purchase from our Issue Archive in late 2023.
Postage is calculated by location as a base rate for a single unit. It’s important to note that additional costs may apply as per the total quantity and weight of your order and the pricing below is an estimate only. Australian stamp duties are included in the shipping costs. However, some international countries still require additional stamp duties and tax that fall outside of our control.
Australia
Standard: $10.95 AUD per unit
New Zealand
Standard: $12.95 AUD per unit
Rest of the World
Standard: $24.95 USD per unit
International Shipping
All international orders are billed in USD except New Zealand.
Exchanging or returning an item couldn’t be easier. If you receive your order and it’s damaged, faulty or incorrect we will happily replace or refund your order once the returned goods have been received.
You have 14 days from receiving your order to:
- Take photos of the damaged, faulty or incorrect products.
- Email printenquiries@thelocalproject.com.au and attach the images of the damaged, faulty or incorrect products.
- Follow the instructions provided by our Customer Service Team in order to return the products.
Items must be returned to us unused and unopened unless faulty or damaged. Returns that do not meet our policy will be sent back to you. The Local Project will not accept refunds or returns based on change of mind.
In the course of the return, we will provide the customer with a returns label, which they can pack and post at their local post office free of charge.
