An Efficient Three-Step System — Ensemble

A welcome disruption to the joinery industry, Ensemble prides itself on being strides ahead of the field in customer care. Using an efficient three-step system, the pioneering company makes the process of ordering Australian-made furniture simpler than ever before.

Innovating the concept of ‘wall furniture’, Ensemble specialises in a range of modular joinery including bed heads, bookshelves, sideboards, entertainment units and desks. A wealth of experience underpins the fourth-generation family business, with over 100 years of knowledge stemming from older sibling company S&A Stairs.

Driven by a mission to ‘make joinery easy’, Ensemble is structured around quality products, effortlessly processed.

Driven by a mission to ‘make joinery easy’, Ensemble is structured around quality products, effortlessly processed. Every piece of joinery is Australian-made, speaking to the idea that local manufacturers are best-placed to create authentic reflections of the Australian lifestyle. The local supply chain also sets into motion a rapid production and installation process – Ensemble teams situated in Victoria, New South Wales and Queensland perform services quickly and, unlike other joinery companies, Ensemble installs free of charge.

Enhancing the customer experience, a coherent system of set sizing, live pricing and visualisation further distinguishes Ensemble from its competitors. The brand turns boldly towards a contemporary approach, using sophisticated 3D-programming and CNC technology to immerse customers in the experience of its products from the comfort of their own homes. Encapsulating selection, style, image and ordering details in the same online space, the Ensemble system sharply contrasts the typical process during which customers have to wait weeks to receive a quote.

Enhancing the customer experience, a coherent system of set sizing, live pricing and visualisation further distinguishes Ensemble from its competitors.

Having supplied to some of the biggest names in the Australian design sphere, Ensemble offers the opportunity to become an affiliate of the brand, with important benefits attached. Alongside direct rebates on Ensemble products installed, the affiliate package allows designers access to the Ensemble design team, who work diligently to facilitate projects. From the ordering process to the installation, the design team take a management role, bringing an affiliate’s vision to life using the company colour books and showrooms.

Balancing consideration and efficiency, Ensemble expresses customer care through an optimised process that respects the client’s valuable time. The refined system sees the brand lean into feelings of contentment and community, presenting joinery in a quintessentially Australian light.